Curious to find out who’s really behind the curtain at Auxo Software? In our new series, “Meet the team”, will introduce to awesome people working with us. First up is Larissa from our Customer Service team.
What do you do at Auxo Software?
GM – Customer Service. I lead the teams in charge of customer service and IT operations for Autoline, SAM.
What were you doing before joining us?
Working as a Director of People and Operations at a software company. I’m obsessed with people and understanding how they tick, that lead me to studying psychology and into customer service.
What are the values that drive you?
People engagement and empowerment. I believe in servant leadership and creating environments where people want to be there, and they can perform their best. I really get a kick out of coaching and growing people.
What’s your big, hairy, audacious goal for the year?
My goal for this is to transform the customer experience at Auxo by providing our customers with fast and efficient service when they need us most.
What do you enjoy doing when you are not working?
Hanging out with my furbabies Harley, Talulah and Tinkerbell. Harley is a gorgeous lab, he’s in love with everyone he meets and will chew everything. Talulah and Tinkerbell are from the same the litter, I was only going to get one dog but then I went home with two so they can keep each other company while I’m at work. Talulah is a real snob, she doesn’t like other dogs but likes people, she’s thinks she’s a cat actually. And then Tinkerbell is just so chilled out and lazy, I used to take her into work, and she would just hang out and sleep all day. She was a great stress reliever for the team.
What’s something most people don’t know about you?
I volunteer as a Crisis Counsellor in my spare time. After the March 2020 lockdown I started looking for volunteer opportunities on Seek and this one stuck out to me.
My grandad always taught me to be of service to people and that’s always stuck with me. He was a very kind and generous hearted person, one of those people that want to make the world a better a place, was about “paying it forward” before it was a thing. He pushed me to use the gifts you’re given to make the world a better place.
Five fast favourites:
- TV show – Schitts Creek
- Food – any carb ….especially pasta
- Car – Anything sporty and fast and preferably black
- Holiday – Roma
- Song – Unstoppable by Sia