Based in Bundoora, Melbourne, 4×4 Solutions is one of Australia’s leading 4×4 service, parts and accessories specialists. They have gained a reputation for efficiency, quality and exceeding customer expectations with the experience and level of service received.
It is vital to have the right tools and systems according to 4×4 Solutions director, Briany Derwent. “In addition to high quality equipment and excellent qualified staff, we also need the best software systems available in our industry so when we decided to upgrade our software system we went to the market to find the ideal solution for our business.”
“We chose SAM after extensive research. It appears that our Kiwi cousins actually do make the best workshop management software available.”
Briany says that although SAM wasn’t widely sold in Australia at the time 4×4 Solutions installed it, the fact that SAM is the system of choice for the majority of New Zealand automotive repair businesses gave them a lot of comfort in their decision.
“SAM is intuitive and was easy to learn. It now provides us with accurate information on our customer information, service history, service reminders, labour and parts analysis and job profitability. This combined with its integrated email and SMS capabilities make day to day operations a lot more efficient. We rarely need it, but when we do ask, the support we receive from the help desk is fantastic.”
