For many dealerships across Australia and New Zealand, 4pm isn’t the end of the day – it’s just the start of the aftersales rush. Reception queues grow, staff are stretched, and handovers take longer than anyone would like.
Meanwhile, customer expectations are shifting fast. More and more, vehicle owners want flexible pick-up options, shorter wait times, and an aftersales experience that fits into their lives – not the other way around.
Pressure Points in Aftersales
It’s no longer enough to rely on reception staff to handle every check-in and check-out. Dealerships are facing operational pressure at both ends of the day – especially during peak morning and evening hours.
“I just want to collect my car after work, not wait in line again.”
— Service customer feedback, BMW Grünblau (Spain)
European studies show the same trend: 56% of customers report having to queue to see a service adviser, and over one in five say they’d consider going elsewhere next time. While Australia and New Zealand markets are unique, customer expectations are heading in the same direction.
Extending Service Without Extending Staff Hours
Tjekvik’s self-service check-out offers a simple way to reduce queue times, free up your service team, and allow customers to collect their vehicles when it suits them. It’s available through indoor and outdoor kiosks, designed to suit metro and regional sites alike.
Once servicing is complete, the adviser places the customer’s key in the secure locker and adds a note about the job and vehicle location. The customer is then notified and can come in at their convenience – no waiting, no handover required.
At the kiosk, the customer reviews the work, signs off, and collects their key in under a minute.
Features That Support Real-World Dealerships
Tjekvik’s check-out technology is designed with aftersales teams in mind. It includes:
- Custom job notes added by the adviser, visible at the kiosk
- Standalone check-out, even for customers who didn’t check in digitally
- Secure payment integration, enabling full autonomy
- 24/7 key collection via outdoor kiosks
Whether customers check in online, via a kiosk, or in person, they can always use self-service to collect their car.
The Results Speak for Themselves
Aftersales teams benefit from fewer late handovers, less staff overtime, and more time for high-value customer conversations. For customers, it means getting their vehicle back quickly – without queueing or scheduling around dealership hours.
“It’s a win for both staff and customers. The front desk isn’t swamped at 5:30pm anymore.”
— Service Director, Premium Dealership Group
Start Modernising Your Aftersales Operations
Self-service check-out is already helping forward-thinking dealerships across Europe. With growing demand in AUNZ for flexible, autonomous service options, now’s the time to put the right systems in place.
Tjekvik’s digital check-in and check-out solutions are available now through Auxo Software.
NB: This article was initially published on www.tjekvik.com & was reshared with their consent.
Tjekvik produces intelligent self-service technologies for dealer aftersales departments that make check-ins and check-outs more efficient and productive, as well as creating a better experience for customers. Hit the link below to speak to a sales rep and book a demo.