Holiday Support Hours

Holiday Support Hours:

Holiday support hours apply between the 25th December 2024 – 6th January 2025, including statutory holidays.

SAM, Orion, Synergy, webSAM:

• Business days, business hours (Monday – Friday): 8am – 5.30pm. 

• Afterhours support will run as usual – Check here for afterhours. 

Note: Charges apply for afterhours support. 

Systime: 

New Zealand: 

• Business days, business hours (Monday – Friday): 7.30am – 5.30pm. 

• Afterhours:  
  Weekdays: 6.30am to 7.30am and 5.30pm to 9.00pm. 
  Saturdays, Sundays and Public Holidays: 8.00am to 8.00pm. 

Australia: 

• Business days, business hours (Monday – Friday): 7.30am – 4.30pm. 

• Afterhours:
  Weekdays: 6.30am to 7.30am and 4.30pm to 7.00pm.
  Saturday, Sundays and Public Holidays: 8.00am to 7.00pm.

Note: Charges apply for afterhours support. 

Note: Just a reminder that tickets must be lodged via systimesupport@systime.co.nz or through the customer portal. 

Auxo Workshop: 

• Business days, business hours (Monday – Friday): 8.30am – 5.00pm. 

• Chat bot support (Axel) will be available 24-7.