Holiday Support Hours - Auxo Software
CarJam is currently experiencing issues affecting vehicle lookups across Auxo platforms. CarJam is investigating urgently, and we’ll provide an update as soon as more information is available.

Holiday Support Hours:

Holiday support hours apply between the 25th December 2024 – 6th January 2025, including statutory holidays.

SAM, Orion, Synergy, webSAM:

  • Business days, business hours (Monday – Friday): 8am – 5.30pm. 

Note: Charges apply for afterhours support. 

Systime: 

New Zealand: 

  • Business days, business hours (Monday – Friday): 7.30am – 5.30pm. 
  • Afterhours:  
    Weekdays: 6.30am to 7.30am and 5.30pm to 9.00pm. 
    Saturdays, Sundays and Public Holidays: 8.00am to 8.00pm. 

Australia: 

  • Business days, business hours (Monday – Friday): 7.30am – 4.30pm. 
  • Afterhours:
    Weekdays: 6.30am to 7.30am and 4.30pm to 7.00pm.
    Saturday, Sundays and Public Holidays: 8.00am to 7.00pm.

Note: Charges apply for afterhours support. 

Note: Just a reminder that tickets must be lodged via systimesupport@systime.co.nz or through the customer portal. 

Auxo Workshop: 

  • Business days, business hours (Monday – Friday): 8.30am – 5.00pm. 
  • Chat bot support (Axel) will be available 24-7.